Welcome to membership!
As a Chicago Architecture Foundation member, you’ll have access to exciting exhibits, tours, programs and events year-round. Below, you'll find answers to many of your questions about membership benefits, from how to make a reservation to information on your parking discount. If you have additional questions, please call us at 312.922.8687 or email us at
My CAF Membership Card and Account
When will I receive my CAF Membership Card?
Whether you're joining for the first time or renewing your membership, your CAF Membership Card(s) will arrive approximately three weeks from the day you join or renew. However, you can start using your membership benefits right away, before your CAF membership card arrives. Just log in to your account on the
member account sign-in page. If it is your first time logging in, enter the email you used when you purchased your membership and click “Forgot password?” to create a password before purchasing tour tickets.
How do I set up my online account?
We automatically create an account for you using the email address you provided us when you purchased your membership. Go to the
member account sign-in page, enter your email address and click on “Forgot password?” to create a password.
Do I need my CAF Membership Card to make reservations for tours?
No, but it is easier to make reservations if you have your membership number ready. If you are purchasing tour tickets in-person or over the phone, a CAF employee will be able to look up your account information and book your tour without your membership card. If you are purchasing tickets online, you will need to log into your online account before booking a tour. Visit the
member account sign-in page to log in.
It's been three weeks and I never received my card. How do I find out if it has been mailed?
Please contact our Call Center at 312.922.8687 or email us at
firstname.lastname@example.org for a status update. We can re-issue your membership materials if necessary.
I've lost my card and/or never received it. How can I get a duplicate card?
Please contact our Call Center at 312.922.8687 or email us at
email@example.com. We’ll take a look at your account and issue a duplicate card as quickly as possible.
How do I change my address and/or update information?
To change your address or make other status updates it is recommended that you contact our Call Center at 312.922.8687 or email us at
firstname.lastname@example.org. We’re happy to help you update your information.
How do I redeem my annual buy-one-get-one-free CAF River Cruise or Devil in the White City tour benefit?
To use your benefit, please contact our Call Center at 312.922.8687 or visit the CAF Box Office at 224 S. Michigan Ave. You are welcome to use the benefit for any weekday and Sunday departure. Please note there are limited Saturday departures (9am, 9:30am, 12pm and 12:30pm) when the benefit can be used for the CAF River Cruise. Contact the Call Center or visit us for more information. Members at and above Dual-Level Membership receive an annual buy-two-get-two-free CAF River Cruise benefit.
Can I use my annual buy-one-get-one-free CAF River Cruise benefit online or at the Chicago's First Lady's dock?
No. In order to use this benefit you must either contact our Call Center at 312.922.8687 or visit the CAF Box Office at 224 S. Michigan Ave.
I want to purchase a ticket online and I can't login and/or it is not accepting my login information. What should I do?
We’re so sorry for the inconvenience. Your login will typically consist of your username (the primary email address for your account) and your password. If it is your first time logging in, enter the email you used when you purchased your membership and click “Forgot password?” to create a password. If you’re still experiencing problems please contact our Call Center at 312.922.8687 or email us at email@example.com.
I've logged in to purchase tickets but my CAF benefits aren't being recognized. What should I do?
In order to redeem your benefits online, you’ll need to login using the email address provided when setting up your membership. To confirm the email address linked to your account, or for help setting up your account online, please contact our Call Center at 312.922.8687 or email us at
firstname.lastname@example.org. We’re happy to help sort out the problem.
How do I learn about upcoming membership events and CAF offerings?
There are three ways that CAF communicates with its members:
CAF Members E-Newsletter Our monthly e-newsletter is always full of membership perks. Be the first to know about pre-sale tickets for popular events and learn about exclusive members-only tours and programs. This is one email you’ll look forward to receiving.
Members Magazine Four times a year, the Members Magazine delivers an inside look into the Chicago Architecture Foundation. In each issue, we keep you up to date on our educational initiatives and preview upcoming members-only events. We’ll let you know what seasonal events can’t be missed and share anecdotes and facts from leading Chicago architects. Our Members Magazine is an easy way to stay in-the-know about all the latest news from CAF. Architecture.org The CAF website is available 24 hours a day and will always have the most up-to-date information on CAF events and offerings.
Member Benefits for Open House Chicago
Do CAF Members receive any Open House Chicago (OHC) Benefits?
YES! Members receive a free Priority Pass to use during the event, which grants you expedited entrance to all OHC sites. The Priority Pass also serves as your ticket to enter special members-only sites.
CAF Member Parking Benefits
What is my CAF member parking discount?
CAC members can park for 4 hours at the LAZ garage (
233 N. Michigan Ave.) for $15. The parking garage entrance is the first driveway east of Michigan Avenue, on the north side of East South Water Street. This garage is a 1.5 block walk from our dock. Make a self-parking reservation online.
IMPORTANT: If you park longer than 4 hours, the discount is no longer valid. In addition, you must have your parking ticket stamped at the CAC Box Office to receive the discounted rate.
Who can I contact if I have additional questions?